We, the team at Hili Properties, strongly value our own privacy – and therefore are committed to protecting your personal data (i.e. information that identifies you) as though it is our own.
If you have any questions about how we protect your privacy, get in touch here: [email protected]
One of your rights under EU law – the GDPR – is that you must be informed when your personal data is processed (collected, used, stored) by any organisation. You also have the right to know the details and purpose of that processing.
We assure you that we will only use and disclose any personal data collected from you in accordance with the manner set out in this policy.
Most of the personal information which we may collect about you through this website is given to us only if you choose to give it to us.
Such personal information may be requested from you when you fill in a field (e.g. to fill in a other form with your questions and comments or any other form or application downloaded through or from Hili Properties Ltd’s Website). If you send us emails, then the personal data we process will depend on what you send us in the email.
The information we collect from you normally includes the following:
Check out the next sections to understand how and why we use this information.
Some other information is given to us because you accessed this website (e.g. logs, recorded through cookies). This is explained in the Cookies section below.
We use your information in a number of different ways — what we do with it then depends on the information and the purpose for which we collected.
The tables below set this out in detail, showing what we do, and why we do it.
|How we use your Name + surname + contact details (email address)||Why?|
|To send you service messages by text or e-mail||We’ve got to do this to respond to your queries|
|How we use your contact history||Why?|
|Provide customer service and support||We’ve got to do this to perform our contract with you to your best satisfaction|
|Train our staff||For our team to remain up to scratch so that you get the best possible customer service.|
|How we use information about your phone or laptop, and how you use our website||Why?|
|Improve our website and set default options for you||To give you the best possible browser experience|
|Protect our website||To prevent and detect fraud against either you or us — and to meet our legal obligations about looking after your data|
The Legal Basis for Processing
You may obtain more information as to the retention periods or the criteria used by us to determine the retention periods by contacting us here [email protected]
We will need to process personal data relating to parents or guardians in that case – and we may also need to request for verification documentation to ensure that consent is given or authorised by the holder of parental responsibility.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. It is not our business to do so – and we want to earn your trust and confidence.
What are cookies?
A cookie is a small text file (typically numbers and letters) that is downloaded onto ‘terminal equipment’ (e.g. your computer or smartphone) when you (or someone else) access a website using that device. Cookies are then sent back to originating website on each subsequent visit – and they are useful because they allow a website to recognise a user’s device and store some information about your preferences or past actions. Some cookies are needed for the sole purpose of carrying out the transmission of a communication over an electronic communications network – others may be necessary for the provision of a service over the internet, in which case they have to be used. Other cookies may be desirable to improve your experience, in which case we will ask you for your consent to use them.
What cookies do we use? The cookies we use are the following:
_ga, _gat, _gid
A layer of security.
Cloudflare Cloudflare is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.
How do you change your cookie settings?
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. Other Passive Information which we collect Apart from the information you provide us with when using our Website, other information is passively collected from you (without you actively furnishing such information) when you navigate through the website. We use various technologies and navigational data collection methods to gather such passive information for various reasons, for example to track how many visitors access our website, the date and time of their visit, the length of their stay and which pages they view. The passive information also aids us to determine which web browsers our visitors use and the address from which they accessed our website – for instance if they connect to our Website through clicking on one of our banner ads. This technology does not identify you personally. Such passively collected information may be used and combined to improve our services to website visitors, customise the website based on your preferences, compile and analyse statistics and trends of our visitors and their use of the sites operated by us and our related entities or subsidiaries. Together with our related entities and subsidiaries we will use this information and share it with third parties to improve the content, functionality and administration of our websites, to better understand our customers and markets, and to improve our products and services. We assure you that, unless you have consented, such passive information shall not be combined with personally identifiable information collected elsewhere by our website or respective sites operated by our related entities or subsidiaries.
You enjoy several rights relating to your personal information:
If you want to exercise your rights, have a complaint, or just have questions, please contact us [email protected].
Please appreciate that the rights must be exercised within some limitation – for example, if you ask us for information we can only give you what relates to you and not what relates to other persons. When we receive requests, we may also request that you identify yourself and provide documentation or information for verification (we would not want to disclose information to the wrong person). Unreasonable requests may be subjected to a reasonable fee or refusal to respond.
Security of your personal data is very important to us.
Where it’s appropriate, our website uses HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure.
We do our best to keep the information you disclose to us secure. However, we can’t guarantee or warrant the security of any information which you send to us.
Security measures which have implemented to secure information transmitted over our website or stored on our systems include the following:
Please understand, however, that no system is perfect or can guarantee that unauthorised access or theft will not occur.
This privacy notice does not cover the links within this site linking to other websites which are not controlled by us. We are not responsible for the collection or use of your personal information from these third-party websites.
Therefore, we encourage you to read the privacy statements on the other websites you visit.
if you feel we can do better.